Operations & Relationship Manager Job Vacancy | Akshara International School, Surat, Gujarat

Akshara International School is inviting applications from qualified and dynamic candidates for the position of Operations & Relationship Manager. We are looking for a proactive professional with strong administrative, operational, and relationship management skills to ensure the smooth functioning of school operations while maintaining excellent relationships with parents, staff, and external stakeholders.

Position

Operations & Relationship Manager

Job Location

Akshara International School
Dahin Nagar, Surat, Gujarat – 395005

Job Responsibilities

• Oversee the day-to-day operational activities of the school to ensure efficient and seamless administration.
• Coordinate with academic, administrative, transport, maintenance, security, and support staff for smooth institutional functioning.
• Build and maintain positive relationships with parents, students, staff, vendors, and other stakeholders.
• Handle parent enquiries, concerns, feedback, and grievance resolution in a professional and timely manner.
• Support the admissions process by managing enquiries, counselling prospective parents, and coordinating admission-related activities.
• Ensure effective implementation of school policies, operational procedures, and quality standards.
• Coordinate school events, meetings, workshops, orientations, and other institutional programmes.
• Prepare operational reports, documentation, presentations, and administrative records as required.
• Monitor vendor performance, facility management, inventory, and general administrative services.
• Assist school leadership in planning, executing, and monitoring institutional projects and operational initiatives.
• Ensure high standards of customer service, communication, and stakeholder satisfaction.
• Perform additional administrative and operational responsibilities assigned by the school management.

Required Skills

• Strong operational management and administrative coordination skills.
• Excellent relationship management, customer service, and communication abilities.
• Ability to interact professionally with parents, staff, vendors, and external stakeholders.
• Proficiency in MS Office, email communication, documentation, and school ERP systems.
• Strong organisational, analytical, multitasking, and problem-solving skills.
• Ability to manage multiple responsibilities while maintaining accuracy and efficiency.
• Excellent communication skills in English and Hindi.
• Professional attitude with strong leadership, interpersonal, and decision-making abilities.

Eligibility Criteria

Educational Qualification

• Bachelor's Degree from a recognised university.
• Additional qualifications in Business Administration, Operations Management, Marketing, Public Relations, or Educational Administration will be an added advantage.

Experience

• Minimum 3 years of relevant experience in Operations Management, School Administration, Relationship Management, Admissions, Customer Relations, or a similar administrative role, preferably in an educational institution.

Salary & Benefits

• Salary: ₹20,000 – ₹40,000 per month, depending on qualifications and experience.
• Benefits and other facilities will be provided as per the school's policies.

Motivated professionals with strong operational and relationship management skills who are passionate about supporting quality education are encouraged to apply. Shortlisted candidates will be invited for an interview and further stages of the selection process.

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